This Privacy Policy applies to the website located at www.thecapacityexpert.com, including related pages, offers, memberships, communities, digital products, contact forms, email communications, and online services operated by RaQuel Hopkins and The Capacity Expert.
By using this website or submitting personal information through it, you agree to the terms of this Privacy Policy. If you do not agree, please do not use this website or submit personal information through it.
1. Information We Collect
We collect information that you voluntarily provide to us, information collected automatically when you use the website, and information received from third-party platforms that support our website, business, products, and services.
Information You Provide Directly
We may collect personal information when you:
- Subscribe to our newsletter or email list
- Download a free resource, guide, worksheet, or other digital material
- Register for a webinar, event, challenge, training, community, course, or membership
- Purchase a product, program, membership, or service
- Create an account or log in to access purchased content
- Submit a contact, speaking, training, media, or collaboration inquiry
- Complete a form, survey, application, assessment, or questionnaire
- Participate in Capacity Lab, community spaces, comments, discussions, live calls, or member features
- Send us an email, reply to an email, or otherwise communicate with us
This information may include your name, email address, phone number, billing details, business or organization name, job title, location, account login information, purchase history, inquiry details, responses to forms or surveys, comments, messages, and any other information you choose to provide.
Information Collected Automatically
When you visit the website, we may automatically collect information such as your IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, time and date of visit, general location information, and website usage activity.
Information from Third Parties
We may receive information from third-party platforms we use to operate our business, including website hosting platforms, email marketing tools, payment processors, analytics tools, advertising platforms, scheduling tools, webinar platforms, community platforms, and social media platforms.
Back to top2. How We Use Information
We may use personal information to:
- Operate, maintain, and improve the website
- Provide access to products, memberships, communities, courses, trainings, and services
- Process purchases, payments, subscriptions, registrations, and account access
- Send newsletters, updates, resources, announcements, and promotional messages
- Respond to speaking, training, media, partnership, customer support, or contact inquiries
- Deliver free resources, webinars, downloads, challenges, or other digital materials
- Manage Capacity Lab and other community or membership experiences
- Personalize user experience and improve our content, offers, and communications
- Analyze website performance, marketing effectiveness, and user engagement
- Protect against fraud, unauthorized access, misuse, spam, or harmful activity
- Comply with legal, tax, accounting, security, contractual, and regulatory obligations
- Enforce our Terms, agreements, policies, and legal rights
3. Email & Marketing Communications
If you join our email list, download a resource, register for an event, purchase a product, or otherwise opt in to receive communications, we may send you emails related to The Capacity Expert, Capacity Lab, RaQuel’s content, resources, programs, services, events, and offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us through the contact information listed below.
Even if you unsubscribe from marketing emails, we may still send non-promotional messages related to transactions, purchases, account access, membership status, customer service, legal notices, policy updates, or other administrative matters.
Back to top4. Cookies & Tracking Technologies
Our website may use cookies, pixels, tags, log files, analytics tools, advertising tools, and similar technologies to support website functionality, remember preferences, manage login sessions, process purchases, analyze traffic, improve user experience, and understand the effectiveness of marketing campaigns.
Cookies and tracking technologies may be used to:
- Keep the website functioning properly
- Remember account access, login sessions, and preferences
- Understand how visitors use the website
- Measure email, advertising, and marketing performance
- Improve website design, content, and user experience
- Deliver or measure relevant advertising, where applicable
Cookies may be placed by us or by third-party service providers, including website hosting platforms, analytics providers, email marketing tools, payment processors, embedded content providers, advertising platforms, and social media platforms.
You can usually adjust your browser settings to block, delete, or limit cookies. However, disabling cookies may affect website functionality, including forms, login access, checkout, account access, and membership features.
If we use a cookie banner or consent management tool, your cookie choices may be managed through that tool. Some cookies may be strictly necessary for the website to function and may not be disabled through our website settings.
5. Third-Party Service Providers
We use third-party service providers to help operate our website, business, communications, products, services, and communities. These providers may process personal information on our behalf or according to their own privacy policies.
These providers may include:
- Website hosting and digital product platforms, including Kajabi or similar providers
- Payment processors
- Email marketing and customer communication tools
- Analytics and reporting tools
- Advertising and social media platforms
- Scheduling, webinar, video, and event platforms
- Community and membership platforms
- Customer support tools
- Cloud storage and business management tools
- Professional advisors, including legal, accounting, tax, technical, and business consultants
These third parties are authorized to use personal information only as needed to provide services to us, comply with law, protect their systems, or as otherwise described in their own privacy policies.
We are not responsible for the privacy practices, security, content, or policies of third-party websites, services, platforms, or applications that we do not own or control.
Back to top6. Payments, Purchases & Billing
If you purchase a product, membership, course, community, training, digital download, or service, your payment information may be collected and processed by third-party payment processors or platform providers.
We do not intentionally store your full credit card number, complete payment credentials, or full financial account information on our own systems. Payment processors may collect payment card information, billing address, transaction history, and other details necessary to complete and verify transactions.
We may retain purchase history, order details, account access records, invoices, receipts, subscription status, refund records, and related transaction information for customer service, accounting, tax, legal, security, and business purposes.
Back to top7. Community, Membership & Interactive Areas
If you participate in Capacity Lab, a membership, course, community, group space, live call, chat, comment area, or other interactive feature, we may collect information related to your participation.
This may include your profile information, posts, comments, questions, replies, submitted reflections, form responses, attendance, course progress, account activity, and interactions with other members or our team.
Information you share in community areas, comments, live chats, group spaces, or interactive features may be visible to other participants depending on the structure of the platform. Please use care before sharing personal, sensitive, confidential, or third-party information in any community or group setting.
Community participation is intended for educational, developmental, and supportive discussion. It is not a private therapy space, clinical care portal, emergency support channel, or confidential medical communication system.
8. Health, Mental Health & Clinical Information
RaQuel Hopkins is a Licensed Professional Counselor. However, this website, Capacity Lab, newsletters, resources, trainings, courses, memberships, digital products, speaking content, and educational materials are provided for educational, informational, coaching, personal development, professional development, leadership development, and community purposes only unless expressly stated otherwise in a separate written clinical agreement.
Using this website, submitting a form, joining Capacity Lab, purchasing a product, attending a webinar, participating in a community, or communicating through this website does not create a therapist-client relationship, counselor-client relationship, doctor-patient relationship, clinical relationship, or medical relationship.
Please do not submit sensitive medical, mental health, emergency, crisis, or confidential clinical information through website forms, comments, community spaces, emails, checkout pages, or public discussion areas.
If you are experiencing a medical emergency, mental health emergency, or crisis, call emergency services or contact a qualified crisis resource in your location immediately.
If RaQuel provides separate clinical counseling services, those services may be governed by separate intake documents, informed consent agreements, HIPAA-related notices, clinical privacy policies, and professional obligations that are separate from this website Privacy Policy.
Back to top9. How We Share Information
We do not sell your personal information in the traditional sense of exchanging it for money.
We may share information when:
- It is necessary to provide the website, products, memberships, communities, services, or access you requested
- A third-party service provider needs the information to perform services for us
- You make a payment, purchase, registration, or account request through a third-party platform
- You voluntarily share information in a community, comment, group, live session, chat, or interactive space
- We need to respond to your inquiry, request, or customer support issue
- We are required to comply with law, regulation, subpoena, court order, or legal process
- We need to protect our rights, property, users, business, website, team, or safety
- We need to prevent fraud, misuse, unauthorized access, spam, security incidents, or harmful activity
- We are involved in a business transfer, merger, acquisition, restructuring, sale of assets, or similar business event
- You give us permission to share the information
If we use analytics, advertising, retargeting, or social media tracking tools, certain website activity may be shared with third-party platforms to measure campaign performance, improve marketing, or deliver relevant content. Depending on your location, this may be considered “sharing,” “targeted advertising,” or similar activity under applicable privacy laws.
Back to top10. Your Privacy Rights & Choices
Depending on your location and applicable law, you may have rights regarding your personal information.
These rights may include the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format
- Opt out of marketing emails
- Opt out of certain targeted advertising, sharing, or sale activities where applicable
- Appeal a privacy rights decision where required by law
To make a privacy request, please contact us using the contact information listed at the end of this Privacy Policy. We may need to verify your identity before fulfilling certain requests.
We will not discriminate against you for exercising privacy rights available under applicable law.
Back to top11. California & Other U.S. State Privacy Rights
If you are a resident of California or another U.S. state with applicable privacy laws, you may have additional privacy rights. These may include rights to know, access, correct, delete, and opt out of certain uses of personal information.
Categories of Personal Information We May Collect
| Category | Examples | Purpose | Shared With |
|---|---|---|---|
| Identifiers | Name, email address, phone number, IP address, account login details | Account access, communication, purchases, support, security | Website platform, email tools, payment processors, service providers |
| Commercial Information | Purchase history, subscriptions, products accessed, invoices, refunds | Order fulfillment, accounting, customer service, legal compliance | Payment processors, website platform, accounting and business tools |
| Internet or Network Activity | Pages viewed, links clicked, device data, browser type, usage activity | Analytics, security, website improvement, marketing measurement | Analytics tools, advertising platforms, website platform |
| Geolocation Data | General location based on IP address or submitted information | Security, analytics, content delivery, legal compliance | Website platform, analytics tools, security tools |
| Professional or Organization Information | Business name, organization name, role, title, inquiry details | Speaking, training, collaboration, and service inquiries | Business tools, scheduling tools, email tools, internal team |
| User-Submitted Content | Comments, posts, testimonials, form responses, questions, community activity | Community participation, support, content improvement, testimonials when permitted | Community platforms, internal team, service providers |
| Inferences | Preferences, interests, engagement patterns, content interactions | Personalization, marketing, content improvement, user experience | Analytics tools, advertising platforms, website platform |
Sale or Sharing of Personal Information
We do not knowingly sell personal information for money. If we use advertising, analytics, retargeting, or social media tools, certain data may be shared with third-party platforms in a way that may be considered “sharing,” “targeted advertising,” or “sale” under some privacy laws.
Sensitive Personal Information
We do not intentionally collect sensitive personal information through this website for the purpose of inferring characteristics about you. Please do not submit confidential clinical, medical, mental health, financial, or highly sensitive information through public website forms, comments, or community areas.
Minors
We do not knowingly sell or share personal information of individuals under 16 years old.
Authorized Agents
Where required by law, you may authorize another person to submit a privacy request on your behalf. We may require proof of authorization and may also ask you to verify your identity directly with us.
Browser Privacy Signals
Where required by applicable law and technically feasible, we will honor legally recognized browser-based opt-out preference signals.
Back to top12. International Visitors
If you access this website from outside the United States, please understand that your information may be collected, processed, transferred, and stored in the United States or other countries where we or our service providers operate.
By using the website or submitting information, you acknowledge that your information may be transferred to countries that may have privacy laws different from those in your country.
GDPR, UK GDPR & Similar Rights
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with data protection laws, our legal bases for processing personal information may include consent, performance of a contract, legitimate interests, compliance with legal obligations, protection of rights and safety, and other lawful bases recognized under applicable law.
Depending on your location, you may have the right to access, correct, delete, restrict, object to, or request portability of your personal information. You may also have the right to withdraw consent where processing is based on consent.
Back to top13. Children’s Privacy
This website, products, memberships, communities, and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.
If a product, community, program, or service is intended for adults, users must be at least 18 years old or have the consent and involvement of a parent or legal guardian, where applicable.
Back to top14. Data Retention
We keep personal information for as long as reasonably necessary to provide services, maintain records, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, protect our rights, and operate our business.
The length of time we retain information may depend on the type of information, the reason it was collected, whether you maintain an active account or membership, legal or accounting requirements, platform requirements, security needs, and business obligations.
When information is no longer reasonably needed, we may delete, de-identify, aggregate, or securely store it in accordance with applicable law and business practices.
Back to top15. Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, platform, payment processor, email system, data storage system, or online transmission is completely secure. We cannot guarantee absolute security of information transmitted to or through the website.
You are responsible for keeping your account login information confidential and for notifying us if you believe your account has been accessed without authorization.
Back to top16. Testimonials, Reviews & User-Submitted Content
If you submit a testimonial, review, comment, reflection, question, image, video, social media post, or other user-submitted content, we may use it for business, educational, marketing, promotional, or community purposes if you have provided permission or where otherwise permitted by law.
We may edit testimonials, reviews, comments, or submitted content for length, clarity, privacy, formatting, or grammar, but we will not intentionally change the meaning of your words.
Please do not submit testimonials, comments, posts, or community content that contain confidential, sensitive, clinical, medical, third-party, or private information unless you have the right to share it.
Back to top17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date or last updated date at the top of this page.
Your continued use of the website after any changes means you accept the updated Privacy Policy.
Back to top18. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or need help with your information, please contact us.
The Capacity Expert
Website: www.thecapacityexpert.com
Contact Page: www.thecapacityexpert.com/contact
Before publishing, replace or update this contact section if RaQuel has a specific legal business name, business mailing address, or preferred privacy email address.
