Terms & Disclaimer

1. Use of Website

You may use this website for lawful, personal, informational, educational, and purchasing purposes only. You agree to use the website in a way that does not violate these Terms, applicable law, the rights of others, or the security and functionality of the website.

We may update, modify, suspend, or discontinue any part of the website, content, products, services, memberships, or features at any time, with or without notice.

2. Eligibility

This website and our products, memberships, communities, and services are intended for adults who are at least 18 years old. By using the website or making a purchase, you represent that you are at least 18 years old or have the involvement and consent of a parent or legal guardian.

We do not knowingly offer products, memberships, or services directly to children under the age of 13.

3. Accounts & Login Access

Certain products, memberships, communities, and resources may require you to create an account or log in through a third-party platform. You agree to provide accurate, current, and complete information when creating an account, registering for an offer, or making a purchase.

You are responsible for maintaining the confidentiality of your login information and for all activity that occurs under your account. You agree not to share, transfer, sell, assign, or provide access to your account, course, membership, community, downloads, or purchased materials to anyone else.

We reserve the right to suspend or terminate access if we believe your account has been misused, shared without permission, used in violation of these Terms, or used in a way that may harm our community, business, website, systems, or users.

4. Products, Programs & Services

The Capacity Expert may offer free and paid products, memberships, communities, digital resources, courses, webinars, workshops, downloads, speaking engagements, custom trainings, consulting-style services, educational content, and other offers.

Offer details, pricing, features, bonuses, access length, payment terms, renewal terms, cancellation rules, and other conditions may vary by offer and will be stated on the relevant sales page, checkout page, proposal, contract, invoice, or written agreement.

We reserve the right to change, update, remove, limit, or discontinue any offer, feature, price, bonus, content, or service at any time, subject to any specific written agreement already in place.

Any descriptions of products, services, memberships, or outcomes are provided for general informational and marketing purposes. We do our best to describe our offers accurately, but we do not guarantee that every description, image, example, feature, or detail will be error-free or available at all times.

5. Capacity Lab & Memberships

Capacity Lab and any related membership, community, or digital product are designed for educational, personal development, reflection, community, and practical application purposes.

Membership access may include prompts, video guidance, tools, worksheets, downloadable materials, community areas, guest sessions, recordings, discussions, or other content as made available from time to time.

Membership features, content, access, schedule, guest sessions, live sessions, resources, and community structure may change over time. We may add, remove, pause, update, replace, or modify membership features at our discretion.

If a membership includes a minimum commitment, initial term, renewal period, or cancellation restriction, those terms will be stated on the relevant sales page, checkout page, or membership agreement. By enrolling, you agree to the commitment, billing schedule, renewal terms, and cancellation rules shown at the time of purchase.

6. Payments, Billing & Subscriptions

By purchasing a product, joining a membership, registering for a paid offer, or entering into a paid agreement with us, you agree to pay all applicable fees, charges, taxes, and payment processing costs associated with that offer.

Payments may be processed by third-party payment processors or platform providers. By submitting payment information, you authorize us and our third-party payment providers to charge your selected payment method for the purchase, subscription, renewal, payment plan, or other payment arrangement you selected.

If you enroll in a subscription, membership, payment plan, or recurring billing arrangement, you authorize recurring charges according to the billing frequency and terms disclosed at checkout or in the applicable agreement.

You are responsible for keeping your payment method current. If a payment fails, we may retry the payment, contact you for updated payment information, suspend access, cancel access, or take other reasonable steps to collect amounts owed.

Prices are subject to change. Price changes will apply as stated in the relevant offer, checkout page, renewal notice, or applicable law. Existing members or customers may be notified of material changes when required.

7. Cancellations, Refunds & Chargebacks

Cancellations

Cancellation terms vary by offer. For memberships or subscriptions, you may cancel according to the cancellation instructions provided on the sales page, checkout page, account area, or written agreement.

If your offer includes a minimum commitment or initial term, cancellation may not stop payments due during that initial commitment period unless otherwise required by law or expressly stated in writing.

Canceling a membership or subscription may stop future renewals, but it does not automatically refund past payments, partial months, unused access, missed sessions, unviewed content, or unused materials unless a specific refund policy applies.

Refunds

Refunds, if available, will be governed by the refund terms stated on the applicable sales page, checkout page, proposal, invoice, contract, or written agreement at the time of purchase.

Unless a specific refund policy is stated for a particular offer, all purchases are final to the fullest extent permitted by law.

Digital Products & Downloadable Materials

Due to the nature of digital products, downloadable materials, courses, membership content, templates, recordings, and online resources, these purchases may be non-refundable once access has been granted, unless otherwise stated in writing.

Chargebacks

If you believe there has been a billing error, please contact us first so we can help resolve the issue. Initiating an improper chargeback for a valid purchase may result in suspension or termination of access and may require payment of any outstanding balance, chargeback fees, or collection costs allowed by law.

8. Speaking, Workshops & Custom Training

Speaking engagements, leadership workshops, custom training, organizational programs, consulting-style engagements, and private services may be subject to separate proposals, contracts, invoices, payment terms, cancellation terms, travel terms, preparation requirements, intellectual property terms, and usage rights.

If there is a conflict between these Terms and a signed written agreement for a speaking, training, workshop, or organizational engagement, the signed written agreement will control for that specific engagement.

Unless otherwise agreed in writing, custom training materials, slides, frameworks, recordings, worksheets, handouts, and related intellectual property remain the property of The Capacity Expert or the applicable rights holder.

Organizations may not record, reproduce, distribute, publish, sell, license, train others using, or repurpose speaking or training materials without prior written permission.

9. Not Therapy, Counseling, Medical Advice, or Crisis Support

RaQuel Hopkins is a Licensed Professional Counselor. However, this website, Capacity Lab, newsletters, resources, courses, trainings, memberships, speaking content, digital products, community discussions, and educational materials are not therapy, counseling, medical advice, diagnosis, treatment, crisis intervention, or professional healthcare.

Your use of this website, purchase of a product, participation in Capacity Lab, attendance at an event, submission of a form, or communication through this website does not create a therapist-client relationship, counselor-client relationship, doctor-patient relationship, clinical relationship, fiduciary relationship, or any other professional healthcare relationship.

Information provided through this website and our offers is for educational, informational, personal development, professional development, leadership development, and general growth purposes only. It is not a substitute for individualized advice from a qualified medical, mental health, legal, financial, or other licensed professional.

Do not use this website, community, email, forms, or membership areas for emergencies or crisis support. If you are experiencing a medical emergency, mental health emergency, suicidal thoughts, thoughts of harming yourself or others, abuse, violence, or any urgent crisis, call emergency services or contact a qualified crisis resource in your location immediately.

If you need professional mental health care, medical care, or clinical support, please seek help from a licensed provider in your jurisdiction.

10. No Guarantees

We may share tools, frameworks, stories, examples, testimonials, educational content, prompts, reflection exercises, and practical strategies. However, we do not guarantee any specific result, transformation, income, emotional outcome, business outcome, mental health outcome, relationship outcome, leadership outcome, or personal development result.

Your results depend on many factors, including your background, participation, effort, circumstances, choices, consistency, support systems, professional care, and other factors outside our control.

Testimonials, reviews, examples, case studies, and member experiences represent individual experiences. They are not promises or guarantees that you will experience the same or similar results.

11. Intellectual Property

The website and all content, materials, frameworks, copy, graphics, designs, videos, audio, worksheets, prompts, slides, courses, downloads, guides, images, logos, trademarks, service marks, community content, and other materials provided by The Capacity Expert are owned by The Capacity Expert, RaQuel Hopkins, or the applicable rights holder, unless otherwise stated.

You may not copy, reproduce, modify, publish, upload, post, transmit, distribute, sell, license, create derivative works from, teach from, train others using, or otherwise exploit our content or materials without prior written permission.

All rights not expressly granted in these Terms are reserved.

12. Limited Personal License

When you purchase or access a digital product, membership, download, course, guide, worksheet, prompt, recording, training, or resource, you receive a limited, revocable, non-exclusive, non-transferable license to access and use the material for your own personal, non-commercial use only, unless otherwise stated in writing.

This license does not allow you to:

• Share your login or access with others
• Copy or distribute materials to a team, organization, clients, audience, or online community
• Resell, sublicense, or commercially exploit the materials
• Use the materials to create a competing product, program, community, training, or service
• Teach, train, certify, or coach others using our materials without written permission
• Upload materials to public websites, shared drives, social media, AI tools, or third-party repositories

If you want to use our materials for a team, organization, school, company, event, or commercial purpose, you must obtain written permission or enter into a separate agreement.

13. User Content, Comments & Testimonials

You may have the opportunity to submit comments, questions, testimonials, reviews, posts, reflections, images, videos, messages, survey responses, or other content through the website, community, membership, social media, forms, or email.

You retain ownership of content you submit, but you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, display, publish, distribute, edit, and share that content for business, educational, community, promotional, marketing, testimonial, and service-related purposes, unless you and we agree otherwise in writing.

We may edit testimonials, comments, or submitted content for length, clarity, grammar, formatting, privacy, or readability, but we will not intentionally change the meaning of your words.

You represent that any content you submit is accurate to the best of your knowledge, does not violate the rights of others, does not contain unlawful material, and does not include confidential, sensitive, clinical, or third-party personal information that you do not have permission to share.

We reserve the right to remove, edit, decline, or refuse to publish any user-submitted content at our discretion.

14. Community Rules

If you participate in Capacity Lab, a membership, course, group, comment area, live session, chat, or community space, you agree to participate respectfully and responsibly.

You agree not to:

• Harass, threaten, abuse, intimidate, shame, or attack another person
• Share another person’s private, personal, confidential, or sensitive information without permission
• Give clinical, medical, legal, financial, or crisis advice unless you are qualified and expressly authorized to do so
• Use the community for spam, sales pitches, solicitation, recruiting, or self-promotion without permission
• Post unlawful, discriminatory, defamatory, obscene, violent, or harmful content
• Record, copy, screenshot, distribute, or share private community content without permission
• Misrepresent your identity, credentials, affiliation, or experience
• Disrupt the community, interfere with others’ participation, or misuse the platform

We may remove content, issue warnings, limit participation, suspend access, or terminate membership if we believe community rules or these Terms have been violated.

15. Prohibited Use

You agree not to use the website, products, services, memberships, communities, or content to:

• Violate any law, regulation, contract, intellectual property right, privacy right, or other right
• Hack, disrupt, damage, overload, reverse engineer, or interfere with the website or platform
• Use bots, scrapers, crawlers, or automated tools to access or collect website content without permission
• Upload viruses, malware, harmful code, or malicious content
• Attempt to gain unauthorized access to accounts, systems, content, or restricted areas
• Impersonate another person or misrepresent your identity or affiliation
• Copy, distribute, sell, or exploit our content or materials without permission
• Use our content to train artificial intelligence models, create competing products, or build derivative commercial materials without written permission
• Engage in conduct that harms us, our users, our business, our systems, or our community

16. Third-Party Links, Tools & Platforms

Our website may link to or integrate with third-party websites, platforms, payment processors, community tools, scheduling tools, webinar platforms, social media platforms, video platforms, analytics tools, and other services.

We do not own or control third-party platforms and are not responsible for their content, privacy practices, security, terms, availability, or actions. When you use a third-party platform, that platform’s terms and policies apply.

We may receive compensation, referral fees, affiliate commissions, or other benefits if you purchase through certain links, if disclosed where required.

17. Privacy

Your use of this website and our services is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, and share personal information.

By using this website, submitting information, creating an account, joining a membership, or making a purchase, you agree to the practices described in our Privacy Policy.

18. Disclaimers

The website, content, products, memberships, communities, services, resources, and materials are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, completeness, reliability, and uninterrupted or error-free operation.

We do not warrant that the website, platform, emails, downloads, videos, communities, or services will be secure, uninterrupted, error-free, virus-free, or available at all times.

We do not guarantee that any information provided through the website, products, memberships, services, communities, or content is complete, current, accurate, or suitable for your specific circumstances.

19. Limitation of Liability

To the fullest extent permitted by law, The Capacity Expert, RaQuel Hopkins, and our owners, team members, contractors, affiliates, partners, service providers, licensors, and representatives will not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or similar damages arising from or related to your use of the website, products, memberships, communities, services, content, or third-party platforms.

This includes, without limitation, damages for lost profits, lost revenue, loss of data, business interruption, emotional distress, reputational harm, loss of goodwill, loss of opportunity, unauthorized access, platform outages, or reliance on information provided through the website or services.

To the fullest extent permitted by law, our total liability for any claim related to the website, products, memberships, communities, services, or content will not exceed the amount you paid to us for the specific product or service giving rise to the claim during the three months before the claim arose, or one hundred dollars, whichever is greater.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

20. Indemnification

You agree to defend, indemnify, and hold harmless The Capacity Expert, RaQuel Hopkins, and our owners, team members, contractors, affiliates, partners, service providers, licensors, and representatives from and against any claims, damages, losses, liabilities, costs, expenses, or demands, including reasonable attorneys’ fees, arising from or related to:

• Your use or misuse of the website, products, services, memberships, communities, or content
• Your violation of these Terms or any applicable law
• Your violation of another person’s rights
• Your user-submitted content, comments, posts, testimonials, or communications
• Your unauthorized sharing, copying, distribution, or commercial use of our materials
• Your conduct in any community, membership, event, training, or interactive space

21. Suspension & Termination

We reserve the right to suspend, restrict, or terminate your access to the website, account, products, memberships, communities, events, services, or content at any time if we believe you have violated these Terms, misused our content, failed to pay amounts owed, disrupted the community, violated another person’s rights, or engaged in conduct that may harm us, our users, our business, or our platforms.

Termination or suspension does not relieve you of payment obligations already incurred. We may also remove or restrict access to user-submitted content where appropriate.

Sections that by their nature should survive termination will survive, including intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, dispute terms, and any other provisions necessary to enforce these Terms.

22. Disputes & Governing Law

If you have a concern or dispute, you agree to contact us first and make a good-faith effort to resolve the issue informally before taking formal action.

Unless otherwise required by law or stated in a separate written agreement, these Terms are governed by the laws of the state in which The Capacity Expert is legally organized, without regard to conflict-of-law principles.

Any dispute that cannot be resolved informally will be handled in the courts or dispute resolution forum with proper jurisdiction, unless a separate written agreement between you and us states otherwise.

Nothing in these Terms prevents either party from seeking injunctive or equitable relief to protect intellectual property, confidential information, platform security, or legal rights.

23. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the effective date or last updated date at the top of this page.

Your continued use of the website, products, memberships, communities, services, or content after any changes means you accept the updated Terms.

If you do not agree with the updated Terms, you should stop using the website and any affected services.

24. Contact Us

If you have questions about these Terms, your account, a purchase, a membership, or your access, please contact us.